One enquiry, four desks: where a homeowner’s wastewater enquiry waits
A homeowner sends one wastewater enquiry. Up to four desks handle it. What a small mystery-shop study saw at each, and where the enquiry waits.
Nine gaps between a homeowner’s enquiry and a price
Nine operational gaps between a homeowner's enquiry and a price in installer networks, what a small mystery-shop study saw, and how structured capture, qualification and routing close them.
What happens after a supplier refers an enquiry
Once an enquiry is handed to an installer, a supplier needs to know who has it, whether they replied and what happens if they cannot take it.
Why a provisional estimate still needs a site survey
An early estimate helps a customer plan and compare. It cannot replace a survey. Here is what each one does, and what the installer still has to confirm before quoting.
What a good installer enquiry looks like
The details an installer needs before deciding whether to call back, book a survey or pass, with a clearly labelled fictional example.