James – Test Instructions

Standard Test (Complete First)

Test as if you are calling CallingCrew for the first time.

Allow James to guide the conversation naturally.

Check that James:

• Greets you professionally.

• Identifies why you are calling.

• Understands whether you are a customer, dealer, supplier or general enquirer.

• Answers general questions clearly.

• Directs you to the most appropriate resource, page or next step.

• Explains QUOTECREW and CallingCrew in plain English.

• Remains conversational throughout.

Variation Tests

After completing the standard test, try one or more of the following:

• Friendly installer.

• Busy installer.

• Sceptical installer.

• Supplier enquiry.

• Customer enquiry.

• General business enquiry.

• Request a demonstration.

• Ask what QUOTECREW does.

• Ask about Voice AI.

• Ask about the free pilot programme.

• Ask where to find documentation.

• Ask for the Dealer Overview video.

• Ask for the Supplier Information Centre.

• Change the subject mid-conversation.

• Answer several questions at once.

• Interrupt James while he is speaking.

• Ask a question he doesn’t know.

Record anything that sounds unnatural, repetitive or confusing. Check that James either answers confidently or directs you to the appropriate resource rather than guessing.