Emma – Test Instructions

Standard Test (Complete First)

Test as if you are a UK wastewater installer returning a call after requesting a provisional quote through the website.

Complete the conversation naturally and allow Emma to guide the discussion.

Check that she:

• Explains why you received the enquiry.

• Asks permission before beginning.

• Has a natural conversation.

• Listens to your answers.

• Explains CALLINGCREW clearly.

• Offers to send the Installer Overview video.

• Collects and confirms your email address.

• Sends the email successfully.

• Finishes the conversation professionally.

Variation Tests

After completing the standard test, try one or more of the following:

• Answer several questions at once.

• Interrupt Emma while she is speaking.

• Change the subject.

• Say you are busy.

• Say you don’t know some of the technical answers.

• Ask how accurate the estimate is.

• Ask how treatment systems are selected.

• Ask whether CALLINGCREW replaces installers.

• Ask what happens after receiving the estimate.

• Ask about the free pilot programme.

• Decline the Installer Overview video.

• Decline to answer further questions halfway through the conversation.

Record anything that sounds unnatural, repetitive or confusing.