Terms & Conditions
Effective Date: 19 May 2026
These Terms & Conditions (“Terms”) govern your use of the CallingCrew website, conversational systems, booking tools, and related services operated by CallingCrew Limited (“CallingCrew”, “we”, “our”, or “us”).
By accessing or using our services, you agree to these Terms.
If you do not agree with these Terms, please do not use our services.
1. Company Information
CallingCrew Limited
United Kingdom
Website: https://callingcrew.com
Contact: hello@callingcrew.com
2. Services
CallingCrew provides conversational AI systems, enquiry handling workflows, operational automation, booking integrations, qualification systems, and related deployment services for businesses.
Services may include:
website conversation systems
AI-assisted voice systems
lead qualification workflows
booking and scheduling integrations
operational automation
supplier/dealer onboarding infrastructure
consultation and deployment support
Some services may involve third-party providers, integrations, or external platforms.
3. Conversational Systems & AI Usage
CallingCrew uses AI-assisted systems across website and phone communication channels.
Interactions may be:
recorded
transcribed
analysed
summarised
routed through automated workflows
Automated systems may occasionally generate incomplete, inaccurate, or unexpected responses.
Users should independently verify important information before relying on automated outputs.
CallingCrew does not guarantee uninterrupted availability, perfect accuracy, or error-free operation of conversational systems.
4. User Responsibilities
You agree to use our services lawfully and responsibly.
You must not:
misuse conversational systems
attempt unauthorised access
interfere with operational infrastructure
upload malicious or unlawful content
use the services for spam, fraud, harassment, or illegal activity
violate applicable telecommunications, marketing, or privacy laws
You are responsible for ensuring your own compliance with any laws applicable to your business operations, including outbound communication and telemarketing regulations.
5. Bookings & Consultations
Consultations, walkthroughs, onboarding calls, or operational reviews may be scheduled through third-party booking platforms.
CallingCrew reserves the right to:
decline bookings
reschedule consultations
refuse deployment requests
limit access to services where operational fit is unsuitable
6. Payments & Billing
Certain services may require payment before deployment, activation, onboarding, or continued use.
Unless otherwise agreed:
invoices are payable according to stated terms
recurring services renew automatically until cancelled
pricing may change with reasonable notice
failure to pay may result in suspension or termination of services
7. Refunds & Cancellations
Refunds are assessed case-by-case depending on:
deployment status
onboarding completion
operational work already performed
integrations configured
support already provided
Because many services involve custom configuration and deployment work, refunds may not be available once implementation or onboarding has begun.
Subscription cancellations take effect at the end of the current billing period unless otherwise agreed.
For billing or cancellation requests:
8. Third-Party Services
CallingCrew may rely on third-party providers including:
telephony providers
AI providers
CRM systems
hosting platforms
automation tools
booking platforms
analytics services
We are not responsible for outages, failures, policy changes, or limitations introduced by third-party providers.
9. Intellectual Property
Unless otherwise agreed in writing:
CallingCrew retains ownership of its systems, workflows, operational methods, branding, and deployment materials
clients retain ownership of their own business data and content
users may not copy, resell, reverse engineer, or commercially exploit CallingCrew systems without permission
10. Acceptable Use
You must not use CallingCrew services to:
generate unlawful content
conduct fraudulent activity
perform spam or unsolicited mass outreach
violate telemarketing laws
distribute malware or harmful code
impersonate others
exploit or abuse conversational systems
CallingCrew reserves the right to suspend or terminate access where misuse is identified.
11. Privacy
Your use of our services is also governed by our Privacy Policy.
Privacy Policy:
https://callingcrew.com/privacy-policy/
12. Service Availability
We aim to maintain reliable operational availability but do not guarantee uninterrupted service.
Services may occasionally be unavailable due to:
maintenance
provider outages
infrastructure failures
software updates
external platform dependencies
CallingCrew is not liable for temporary interruptions or technical failures outside our reasonable control.
13. Limitation of Liability
To the maximum extent permitted by law, CallingCrew shall not be liable for:
indirect or consequential losses
lost profits or business interruption
reliance on automated outputs
third-party provider failures
deployment delays
data loss outside our reasonable control
Total liability relating to any service shall not exceed the amount paid to CallingCrew for the affected service during the preceding 3 months.
Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.
14. Termination
CallingCrew may suspend or terminate access to services at any time where:
these Terms are violated
unlawful activity is suspected
operational abuse occurs
payment obligations are not met
continued service creates operational or legal risk
Users may discontinue use of services at any time.
15. Changes To These Terms
We may update these Terms periodically.
Updated versions will be published on this page with the revised effective date.
Continued use of our services after updates constitutes acceptance of the revised Terms.
16. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.
Any disputes arising from these Terms shall be subject to the jurisdiction of the courts of England and Wales.
17. Contact
For questions regarding these Terms:
CallingCrew Limited
