Privacy Policy
1. Introduction
CallingCrew Limited (“CallingCrew”, “we”, “our”, or “us”) is committed to protecting your privacy and handling personal data responsibly.
This Privacy Policy explains how we collect, use, store, and protect information when you interact with our website, conversational systems, booking tools, and related services.
Company details:
CallingCrew Limited
United Kingdom
Contact: hello@callingcrew.com
2. Information We Collect
We may collect and process the following information:
Contact Information
Name
Email address
Phone number
Company or business details
Conversation & Communication Data
Website conversation transcripts
Voice call recordings and transcripts
Booking and enquiry details
Qualification responses submitted through conversational workflows
Technical & Usage Data
IP address
Browser type
Device information
Operating system
Session activity and interaction behaviour
Referral and analytics data
Booking & Scheduling Data
Appointment selections
Calendar preferences
Booking history
3. How We Use Your Information
We use information to:
Provide and operate our services
Capture, qualify, and route business enquiries
Respond to requests and support enquiries
Improve conversational workflows and system performance
Schedule consultations and appointments
Monitor operational reliability and platform security
Maintain service records and internal reporting
Meet legal, regulatory, and compliance obligations
4. Conversational AI & Voice Systems
CallingCrew uses AI-assisted conversational systems across website and phone channels.
Interactions may be recorded, transcribed, analysed, or processed to:
improve response quality
route enquiries appropriately
generate operational summaries
support follow-up communication
improve workflow performance
Users should avoid submitting sensitive personal, medical, legal, or financial information unless specifically required for a supported business process.
5. Third-Party Services & Processors
We may use trusted third-party providers to support operations, including:
cloud hosting providers
analytics platforms
telephony providers
AI and language processing providers
CRM and booking systems
email and communication platforms
These providers process data only as required to support our services and operational workflows.
6. Data Sharing
We do not sell or rent personal information.
Information may be shared:
with authorised service providers supporting our systems
where operationally required to fulfil a service request
where legally required by regulators, courts, or authorities
to protect our systems, users, or legal rights
7. Data Retention
We retain data only for as long as reasonably necessary for operational, legal, security, and business purposes.
Retention periods may vary depending on:
enquiry activity
booking history
support requirements
legal or compliance obligations
8. Security
We implement reasonable technical and organisational safeguards to protect information against unauthorised access, disclosure, misuse, or loss.
Access to operational systems and data is restricted to authorised personnel and approved service providers.
9. Cookies & Analytics
Our website may use cookies and similar technologies to:
improve performance
analyse traffic and engagement
remember preferences
support operational functionality
Users may control cookie settings through their browser preferences.
10. Your Rights
Depending on your jurisdiction, you may have rights to:
access your data
correct inaccurate data
request deletion
object to certain processing activities
request data portability
Requests may be submitted to:
11. International Processing
Some service providers and operational systems may process data outside your country of residence.
Where applicable, we take reasonable steps to ensure appropriate safeguards are in place.
12. Updates to This Policy
We may update this Privacy Policy periodically.
Updated versions will be published on this page with the revised effective date.
13. Contact
For privacy-related enquiries:
CallingCrew Limited
